Therapist's Professional Will

Frequently Asked Questions (FAQ)

How can I order the online Course and get CE Credit?

The online version of Therapist's Professional Will: If Not Now, When? is available through the Steve Frankel Group's Online Continuing Education Program. This 6- hour law and ethics course, recorded in 2013, can be purchased with or without CE credits.

Fulfills Requirements for Psychologists, MFTs, and LCSWs.

High Resolution Video and Downloadable Slides
Choose from 3 convenient formats!

High-Speed Online Video
Video CD-ROM
MP3 Audio (Podcast)

To read more about what is included: Course Description and Objectives

Is the downloadable version of The Therapist's Professional Will and the enhanced CD I bought a few years ago compatable with Windows and Mac?

Yes. However, since I have made so many updates, I encourage you to email me directly to receive a complimentary copy of the revised downloadable version.

" I have the CD version. How do I uninstall The Professional Will?"

To uninstall Professional Will on Windows:

Click on the "Start" menu.

Click on "Control panel".

Open "Add and Remove Programs"

Find "The Therapist's Professional Will" in the list of programs, select it and click on the "Change/Remove" button. Follow the on-screen instructions of the uninstall program

To double-check that it is completely uninstalled:Go to My Computer > C drive > Program Files: Look for the "Professional Will" folder. If it is listed then select it and delete.

To uninstall the Professional Will on Macintosh:

Open the "Applications" folder and find the "Professional Will" folder. Drag it to the trash and delete.

"I get a Windows error message indicating that there was a problem with Macromedia Projector when I try to start the program."

These types of errors are generally present when your computer is using outdated video drivers. You need to download and install the latest driver for your installed video card.

"I get the following Windows error message indicating that there was a problem with Macromedia Projector when I try to start the program:

Error Signature:
therapists will.exe
appver: 10.1.0.11
modname: nvoglnt.dll
mdver: 614.10.8194
offsett: 00139c73"

This is an issue with the driver of your NVIDIA video card. Please download and install an updated version of the driver at http://www.nvidia.com

''Sometimes the field boxes and lines look incomplete when I am viewing the PDF documents. Is this a problem?"

Depending on your current zoom level the thin lines around the fields might disappear on your screen. This is normal for PDF documents when viewed on your computer screen. When you print any of these documents the layout will be complete.

"When I put the CD in my CD-ROM drive, my music player opens and the audio presentation starts playing. How can I access the interactive part of the CD?"

Your computer has an audio player installed that is configured to auto-launch and play audio when it detects an audio CD in the CD-ROM. Some PC manufacturers pre-install these kinds of programs on the computers they sell. You need to configure your audio player software to stop auto-launching or uninstall it.

If you have any other questions, please feel free to contact Dr. Steiner directly at (925) 962-0060.